How to send refunds (full & partial) for leagues/tournaments (web & app guide)

4 min readSep 2, 2021

Processing fee for league/tournament refunds:

When a refund is issued, the organizer will lose the Stripe transaction fee (2.9% + $0.30).

For example, on a $5 ticket, organizer pays 5*.029+.30 = $0.45 in fees.

Here’s more info from Stripe about understanding fees for refunded payments.

Coming soon (May 2022): A credit system! This will allow you to send players credits in addition to refunds.

Permissions: League/Tournament Managers can remove players from leagues/tournaments, HOWEVER, only Group Admins can send refunds.

From the Players section of the league menu, click on the players name
Now you’ll see the Player Details page which will show registration details and transaction details
Tap on the Refund button to send a full or partial refund

Type in the amount that you’d like to refund (it obviously can’t be any more than the amount the player paid)
Select if you’d also like to remove the player from the league/tournament while refunding them
Type in the reason for the refund and/or removal
Click refund, and a confirmation window will pop up. Click Yes to confirm the refund

You will be directed back to the Player Details page where you will view the details about the refund from the Transaction section
If you did not send a full refund, and you would like to send another refund for the same initial transaction, you can repeat the process and send them another refund. You can do this until you’ve refunded the full amount!

Permissions: League/Tournament Managers can remove players from leagues/tournaments, HOWEVER, only Group Admins can send refunds.

From the league/tournament dashboard, tap on View Players
Tap on the players’ name
Now you’ll see the Player Details page which will show registration details and transaction details
Tap on the Refund button to send a full or partial refund

Type in the amount that you’d like to refund (it obviously can’t be any more than the amount the player paid)
Select if you’d also like to remove the player from the league/tournament while refunding them
Type in the reason for the refund and/or removal
Tap refund, and a confirmation window will pop up. Tap Yes to confirm the refund
You will be directed back to the Player Details page where you will view the details about the refund from the Transaction section
If you did not send a full refund, and you would like to send another refund for the same initial transaction, you can repeat the process and send them another refund. You can do this until you’ve refunded the full amount!